Once your return is received and inspected, we will send you an email to notify you we have received your returned item.
Mail to 25 Henri lemaire street, beau bassin, Mauritius.
– We CANNOT accept returns or exchanges on hats, due to hygiene reasons.
– We CANNOT accept returns or exchanges on any items which have been worn or washed.
– ANY items returned covered in animal or human hair will NOT be accepted and sent back to the shipper at their expense.
– ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund.
Note: You will be responsible for paying all shipping costs related to the exchange of your product.
– Shipping costs are non-refundable. Please contact us at onlinestore.mu@gmail.com for any enquiries
– We CANNOT accept returns or exchanges on hats, due to hygiene reasons.
– We CANNOT accept returns or exchanges on any items which have been worn or washed.
– ANY items returned covered in animal or human hair will NOT be accepted and sent back to the shipper at their expense.
– ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund.
Email us at onlinestore.mu@gmail.com
Refunds will be given up to 14 days from when the product was received by the customer.
– All exchanges must be returned within 45 days of delivery.
– Any returns made after these periods may be rejected and sent back to the original delivery address.
– Refunds are available for any items with manufacturing defects or unopened products.
– ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund.
We are so sorry to hear you have received a defective item! Please send the following info to Onlinestore.mu@gmail.com
– Your Full Name
– Order Number
– Name of Defective Item
– Clear photos of the item(s)
– Please do not send back the defective item until we resolve the issue. This can delay the process.
– Please allow 3 business days to process your order.
– Please be advised, we ship only on working days.
– While we will do all we can ensure your order is delivered on time, Caulberg Ltd cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Domestic (Mauritius)
– Most Mauritius orders arrive within 48 hours.
International
– Most International orders arrive within 15 days.
– Please be advised, due to covid shipping may be slow.
– Once an order has been placed, we are unable to make ANY product or size changes.
– Once an order had been placed we also cannot make any address changes.
– We cannot cancel or combine orders once they are placed.
– Please insert the correct address at checkout, once accepted we will not be held responsible if the order is missing, no refund/replacement of this order can be made.
– When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures. This can cause delays beyond our control and push the delivery date beyond the original delivery estimates.
– International orders may be subject to import duties or charges implemented by a specific country. We have no control over these fees and are not liable for the charges which may incur.
– Refusing to Pay Customs
– If your package is sent back to us the order will be cancelled & refunded.
– Your order will also incur a shipping & processing fee that will be deducted from your refund.
– Please allow 3-7 business days for refunds to appear back on your account.